Hong Kong prides itself for the provision of safe and quality healthcare services to the public under a dual-track healthcare system. Our healthcare system is supported by a team of highly professional healthcare workers, and the public and private healthcare sectors together provide a full range of diversified services, including a low-cost public healthcare “safety net” that ensures no one in Hong Kong is denied medical care due to a lack of means, and quality private healthcare for those who can and are willing to pay for healthcare services with personalised choices.
In the public sector, the Hospital Authority places quality and safety as top priorities in its planning and provision of patient-centred services. For instance, it has established effective governance structure and systems to ensure high clinical standards. It has also established systems to collect patients’ feedback. Through extensive surveys and user discussion groups, the Hospital Authority engages the public in understanding their views to improve the quality of services.
Equally rigorous measures are in place to ensure service quality and safety of private healthcare facilities. We are undertaking a comprehensive review of the regulatory regime for private healthcare facilities, including private hospitals in Hong Kong. With feedback and support from patient groups and the community, we will ensure our regulatory regime is in line with the international best practices.
Public engagement and participation is a crucial part of the process through which we continue to improve and excel. Facing many public health challenges ahead, I look to the concerted efforts of all sectors to build up a safe and efficient healthcare infrastructure to protect the well-being of the general public.
As a parent advocate for children with special education needs, or SEN, my family like many in our community tend to be a higher than average user of hospital facilities. However, there is no meaningful information about the quality of care at hospitals, and the gap between the best and worst medical expertise and services at hospitals can be wide. The Zubin Foundation's initiative, HospitalAdvisor, carries with it the promise to make transparent a number of key factors that predict excellence in hospitals, including patient experience. We hope that this effort will help refocus hospitals that operate in an independent and isolated way to focus on quality control, integration, and coordination.
I knew who was designated to be responsible for my care when my doctor was not available.