TESTIMONIAL

Lucy Lord

~ Lucy Lord
Obstetrician and Validation Partner
Lucy Lord

Lack of transparency is a particular problem for the international community in Hong Kong. If a patient does not speak Cantonese and has no network of family or friends in Hong Kong credentialing of medical services is almost impossible. I think HospitalAdvisor should be supported by all those who aspire to excellence in the provision of medical services in Hong Kong.

~ Lucy Lord
Obstetrician and Validation Partner
Lucy Lord
~ Lucy Lord
Obstetrician and Validation Partner
Ko Wing Man

~ Ko Wing Man
Secretary for Food and Health
Ko Wing Man

Hong Kong prides itself for the provision of safe and quality healthcare services to the public under a dual-track healthcare system. Our healthcare system is supported by a team of highly professional healthcare workers, and the public and private healthcare sectors together provide a full range of diversified services, including a low-cost public healthcare “safety net” that ensures no one in Hong Kong is denied medical care due to a lack of means, and quality private healthcare for those who can and are willing to pay for healthcare services with personalised choices.

In the public sector, the Hospital Authority places quality and safety as top priorities in its planning and provision of patient-centred services. For instance, it has established effective governance structure and systems to ensure high clinical standards. It has also established systems to collect patients’ feedback. Through extensive surveys and user discussion groups, the Hospital Authority engages the public in understanding their views to improve the quality of services.

Equally rigorous measures are in place to ensure service quality and safety of private healthcare facilities. We are undertaking a comprehensive review of the regulatory regime for private healthcare facilities, including private hospitals in Hong Kong. With feedback and support from patient groups and the community, we will ensure our regulatory regime is in line with the international best practices.

Public engagement and participation is a crucial part of the process through which we continue to improve and excel. Facing many public health challenges ahead, I look to the concerted efforts of all sectors to build up a safe and efficient healthcare infrastructure to protect the well-being of the general public.

~ Ko Wing Man
Secretary for Food and Health
Ko Wing Man
~ Ko Wing Man
Secretary for Food and Health

DID YOU KNOW ?

Prince of Wales Hospital

On average, how much time did the medical staff (doctors, nurses and others) spend with you/the patient each day (in a 24 hour period)?

  • 38%
    0 - 20 (min)
  • 31%
    21 - 40 (min)
  • 13%
    41 - 60 (min)
  • 18%
    > 60 (min)
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904

patients have already shared their experience so far (as of 17 / 08 / 2018).

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流產如日間病房。嘔吐疼痛厲害。入院前沒有提醒要自備衣服/紙巾/衛生巾。 整個身體都是嘔吐物,沒有家人帶衛生紙來時,護士說病房沒有紙巾,只能用袋裏常放的小毛巾,抹不清嘔吐物。因嘔吐,不准我去厠所如厠·。我本身手腳沒問題,不讓我用我覺得舒服的方法在床盤上如厠。不舒服拿藥,看到護士在護士站談話半小時多都不來床邊了解或派藥(病房只有三個病人留院)。因嘔吐,止痛藥全吐了出來。痛得要哭,護士說藥已經派了,不可以在派,吩咐先生幫我在留下便利店買!出院時發現病房厠所很多紙巾。我經常出入威爾斯醫院,內科,腫瘤科,和私家病房護士的態度一般都很合理,自己在婦科這次經歷覺得護士很不專業,有點不人道。
DAP
DAP
POSTED ON 11 / 01 / 2018