As a parent advocate for children with special education needs, or SEN, my family like many in our community tend to be a higher than average user of hospital facilities. However, there is no meaningful information about the quality of care at hospitals, and the gap between the best and worst medical expertise and services at hospitals can be wide. The Zubin Foundation's initiative, HospitalAdvisor, carries with it the promise to make transparent a number of key factors that predict excellence in hospitals, including patient experience. We hope that this effort will help refocus hospitals that operate in an independent and isolated way to focus on quality control, integration, and coordination.
Lack of transparency is a particular problem for the international community in Hong Kong. If a patient does not speak Cantonese and has no network of family or friends in Hong Kong credentialing of medical services is almost impossible. I think HospitalAdvisor should be supported by all those who aspire to excellence in the provision of medical services in Hong Kong.
Would you recommend this hospital to a friend or family member?