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當主診醫生無法照顧我 / 病人時，我 / 病人知道誰被指定代為負責我/ 病人的護理需要。
doctors and staff are generally polite, helpful and professional, there were only 1 or 2 individuals that were below expectation. I was nursing in the baby room and heard a nurse complained loudly about a crying baby (given there was only 1 crying baby in a room full of babies I didn't feel it deserved a complaint). Also another time the same nurse complained loudly about arrival of a premature baby, and extra workload which follows. There was also a cleaning lady that pointed to my child and asked why my baby is so much smaller than others (my baby was premature), I found that quite rude. All other staff I encountered were very helpful and will go the extra mile to make the patient more comfortable.