HospitalAdvisor is an example of a Hong Kong social enterprise using technology for public good. This shows the growing trend in Hong Kong of social innovation and technology. I hope that patients across Hong Kong will support this initiative.
Our Quality of Care score and the quality of care indicators on HospitalAdvisor will be an additional source of information for patients. Experience in the US and elsewhere shows that patient experience surveys can provide important insights about the quality of care in the hospitals. Patients’ experiences are both important unto themselves and a very good proxy for broader quality of care.
I/The patient was aware of the hospital and all medical costs of my/the patient's hospital care before I/the patient paid for my hospital medical treatment
Admission through A&E due to broken hip joint, the A&E process was slow and crowded. A lot of times the nurses didn't know where their patients were.