Hong Kong prides itself for the provision of safe and quality healthcare services to the public under a dual-track healthcare system. Our healthcare system is supported by a team of highly professional healthcare workers, and the public and private healthcare sectors together provide a full range of diversified services, including a low-cost public healthcare “safety net” that ensures no one in Hong Kong is denied medical care due to a lack of means, and quality private healthcare for those who can and are willing to pay for healthcare services with personalised choices.
In the public sector, the Hospital Authority places quality and safety as top priorities in its planning and provision of patient-centred services. For instance, it has established effective governance structure and systems to ensure high clinical standards. It has also established systems to collect patients’ feedback. Through extensive surveys and user discussion groups, the Hospital Authority engages the public in understanding their views to improve the quality of services.
Equally rigorous measures are in place to ensure service quality and safety of private healthcare facilities. We are undertaking a comprehensive review of the regulatory regime for private healthcare facilities, including private hospitals in Hong Kong. With feedback and support from patient groups and the community, we will ensure our regulatory regime is in line with the international best practices.
Public engagement and participation is a crucial part of the process through which we continue to improve and excel. Facing many public health challenges ahead, I look to the concerted efforts of all sectors to build up a safe and efficient healthcare infrastructure to protect the well-being of the general public.
HospitalAdvisor is an example of a Hong Kong social enterprise using technology for public good. This shows the growing trend in Hong Kong of social innovation and technology. I hope that patients across Hong Kong will support this initiative.
I/The patient was aware of the hospital and all medical costs of my/the patient's hospital care before I/the patient paid for my hospital medical treatment
Went in for a planned procedure to remove certain masses in my airway and repair a naturally occurring defect. The surgeon and medical team were great and made a big effort to discuss everything with me and keep me at ease and comfortable throughout the whole procedure. The only issues I really ran into were occasional communication concerns, often from the ward stuff not talking about things or discussing them with me while I was there. The only thing that really was a big problem was the roommate I had, who was elderly and would become quite distraught whenever the nursing staff needed to do anything throughout the night. They finally moved me into a different room very late at night to help me get some rest, but I'd think this was something that should have been considered before putting me in that room considering the other patient had been there for at least a day before. Otherwise, the staff were very pleasant and helpful whenever possible and were able to communicate clearly in English, which was a big concern before going in. I'd definitely go back if need be.