Lack of transparency is a particular problem for the international community in Hong Kong. If a patient does not speak Cantonese and has no network of family or friends in Hong Kong credentialing of medical services is almost impossible. I think HospitalAdvisor should be supported by all those who aspire to excellence in the provision of medical services in Hong Kong.
Our Quality of Care score and the quality of care indicators on HospitalAdvisor will be an additional source of information for patients. Experience in the US and elsewhere shows that patient experience surveys can provide important insights about the quality of care in the hospitals. Patients’ experiences are both important unto themselves and a very good proxy for broader quality of care.
I knew who was designated to be responsible for my care when my doctor was not available.