TESTIMONIAL

Ashish Jha

~ Ashish Jha
Director, Harvard Global Health Institute
Ashish Jha

Our Quality of Care score and the quality of care indicators on HospitalAdvisor will be an additional source of information for patients. Experience in the US and elsewhere shows that patient experience surveys can provide important insights about the quality of care in the hospitals. Patients’ experiences are both important unto themselves and a very good proxy for broader quality of care.

~ Ashish Jha
Director, Harvard Global Health Institute
Ashish Jha
~ Ashish Jha
Director, Harvard Global Health Institute
Ko Wing Man

~ Ko Wing Man
Secretary for Food and Health
Ko Wing Man

Hong Kong prides itself for the provision of safe and quality healthcare services to the public under a dual-track healthcare system. Our healthcare system is supported by a team of highly professional healthcare workers, and the public and private healthcare sectors together provide a full range of diversified services, including a low-cost public healthcare “safety net” that ensures no one in Hong Kong is denied medical care due to a lack of means, and quality private healthcare for those who can and are willing to pay for healthcare services with personalised choices.

In the public sector, the Hospital Authority places quality and safety as top priorities in its planning and provision of patient-centred services. For instance, it has established effective governance structure and systems to ensure high clinical standards. It has also established systems to collect patients’ feedback. Through extensive surveys and user discussion groups, the Hospital Authority engages the public in understanding their views to improve the quality of services.

Equally rigorous measures are in place to ensure service quality and safety of private healthcare facilities. We are undertaking a comprehensive review of the regulatory regime for private healthcare facilities, including private hospitals in Hong Kong. With feedback and support from patient groups and the community, we will ensure our regulatory regime is in line with the international best practices.

Public engagement and participation is a crucial part of the process through which we continue to improve and excel. Facing many public health challenges ahead, I look to the concerted efforts of all sectors to build up a safe and efficient healthcare infrastructure to protect the well-being of the general public.

~ Ko Wing Man
Secretary for Food and Health
Ko Wing Man
~ Ko Wing Man
Secretary for Food and Health

DID YOU KNOW ?

Alice Ho Miu Ling Nethersole Hospital

Would you recommend this hospital to a friend or family member?

  • 57%
    Most of the time
  • 29%
    Never
  • 14%
    All of the time
  • 0%
    Seldom
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914

patients have already shared their experience so far (as of 22 / 01 / 2021).

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有一日因為我發高燒,跟住就入咗那打素醫院,但係我真係冇諗過我係要住咁耐醫院,最後先發覺我帶唔夠尿片嚟,跟我住突然間我條片非常之濕,但係我已經唔夠片冇片啦!跟住我原本想問醫院姐姐借片,我話:姐姐,你可唔可以借條片俾我呀~我要大碼呀~跟住隔咗一陣就嚟咗兩位姐姐,嗰兩位姐姐真係非常之粗魯,佢幫人押片嘅時候呢~竟然係將條污漕嘅片扯走然後掉落地,然後fing一fing條新片幫我押上去。
Lukechow56072007
Lukechow56072007
POSTED ON 24 / 03 / 2018